Return & Refund Policy

At RoseRows, we want you to feel confident with every purchase. Please read the following return policy carefully before placing your order.

Return Eligibility

To be eligible for a return, please contact us within 14 days of delivery. Returned items must be unused, unworn, undamaged, and in their original unopened packaging with all included items.

For hygiene and safety reasons, we cannot accept returns of press-on nails once the sealed packaging has been opened, unless the item is defective, damaged, or incorrect.

Personalized or custom-made press-on nails are final sale and cannot be returned unless they arrive damaged, defective, or different from what was ordered.

Return Shipping Costs

• Non-defective items: If you wish to return an unopened, non-defective item, you are responsible for the return shipping cost.

• Defective, damaged, or incorrect items: If your item arrives defective, damaged, or incorrect, RoseRows will cover the reasonable return shipping cost or provide an appropriate solution, such as a replacement or refund.

Please contact us before sending any item back. We do not accept returns sent without prior authorization.

How to Request a Return

Please email us at [support email] with:

• Your order number

• A brief description of the issue or reason for return

• Clear photos or videos if the item is defective, damaged, or incorrect

Once your request is approved, we will provide return instructions and the return address: [return address].

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method.

For non-defective returns, original shipping charges are non-refundable. For defective, damaged, or incorrect items, we will refund the applicable shipping charges in accordance with this policy.

EU Customers

If you are located in the European Union, you have a legal right to withdraw from your purchase within 14 days of receiving your order. This right does not apply to sealed goods that have been unsealed after delivery when they are not suitable for return due to health protection or hygiene reasons, or to clearly personalized items. Your statutory consumer rights remain unaffected.

Contact Us

For return questions or assistance, please contact us at [support email].